Store Policy

PIONEER AMERICAN TRAINS 1830's values your business! Should you have any questions, please e-mail drmajstckl@aol.com or telephone 239 389 1835 between 8 am and 5 pm EST Monday through Friday and leave a message using the words :Pioneer American Trains.  All calls will be answered in sequence of arrival.  Please be patient as I may be working on other orders.

Generally, most products can be downloaded from the site.  All products are protected by law as they are copies of original art-work; however, you may re-size any downloaded product to fit your project need. Should you wish to re-scale your model , you are free to do so, but you are asked not to distribute free copies of your download to others. For exceptions to this rule, please contact us. If telephoning, leave a message for "Auld" Pat.

All payments are currently made through Pay Pal, which guarantees their security from Identity Theft and provides a secure page for purchasing.  Should you wish to have your product shipped directly to you, it will be shipped USPS. 

For otherwise downloadable products, shipped versions will be subject to a surcharge for reprinting and delivery, via USPS and may be delayed for as much as 10-15 working days, depending on volume of demand at time of ordering. Should you not receive your order within that time, please contact us so that your order can be expedited.

If you have special questions about the building or parts for card model kits, please contact us .

Please remember when downloading, some model kits exceed 10 MB.If you are having problems downloading, please e-mail drmajstckl@aol.com and in the subject line, enter the name of the model kit and add the word "download" and we will be happy to help you get your model kit.

Your business is appreciated, and we look forward to serving you!  A.L.Stickles III, Prop.

PIONEER AMERICAN TRAINS 1830.COM IS A TOTALLY OWNED AND OPERATED AMERICAN BUSINESS AND ALL OF THE PRODUCTS ARE MADE IN THE U.S.A.